RETURNS & REFUND POLICY
Last Updated: November 5, 2026
At Sandpaper Streetwear, we want every customer to have a positive shopping experience. We take pride in the quality of our products and work with production and fulfilment partners to ensure that every order meets the expected standards.
Because our business operates using a print-on-demand model, certain products are manufactured specifically after an order is placed. This means our return and refund process differs slightly from that of traditional retail stores.
Please read this policy carefully before placing an order.
1. OUR PRINT-ON-DEMAND POLICY
Sandpaper Streetwear operates using a print-on-demand production model. Products are manufactured or printed after an order has been confirmed.
This allows us to produce items according to customer demand and reduce unnecessary inventory.
Since products may be made specifically for individual orders, we generally do not accept returns or exchanges for reasons such as:
Change of mind after placing an order.
Ordering the wrong size.
Selecting the wrong colour or design.
Personal preference after receiving the product.
Incorrect product selection during checkout.
We strongly encourage customers to review product descriptions, size guides, colours, and other specifications carefully before completing a purchase.
This policy does not remove any consumer rights that cannot legally be excluded under applicable law.
2. ELIGIBLE REASONS FOR RETURNS OR REFUNDS
Although we generally do not accept returns for changes of mind, we understand that issues can sometimes occur during production, printing, packaging, or delivery.
You may qualify for a replacement, refund, or another appropriate resolution if:
A. Damaged Products
If your order arrives damaged, defective, or in an unusable condition, please contact us so we can investigate and arrange an appropriate resolution.
B. Printing or Manufacturing Errors
If a product arrives with significant printing defects, incorrect artwork, misplaced designs, or manufacturing issues that substantially affect its quality or appearance, you may qualify for a replacement or refund.
C. Incorrect Items Received
If you receive a different product, size, colour, or design from what you originally ordered due to a fulfilment error, please notify us.
We will review the issue and arrange an appropriate correction.
D. Missing Items
If an item is missing from your order, please contact us with your order details.
Some orders may be shipped in separate packages, particularly where multiple products are fulfilled by different production partners.
We will investigate the shipment before determining the appropriate resolution.
E. Lost or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us.
We will work with the relevant shipping or fulfilment provider to investigate the situation.
Where an order is confirmed lost or otherwise qualifies for a remedy under applicable law or our fulfilment arrangements, we will provide an appropriate resolution.
3. HOW TO REQUEST A RETURN, REPLACEMENT OR REFUND
If you experience an issue with your order, please follow these steps:
Step 1: Contact Us
Send an email to with the subject line:
“Return or Refund Request – [Order Number]”
Step 2: Provide Your Order Details
Include:
Your full name.
Order number.
Email address used during checkout.
Description of the issue.
Photographs or videos showing the problem, where applicable.
Step 3: Review and Assessment
Our customer support team will review your request and may contact you for additional information.
We may also consult our production or fulfilment partner to investigate the issue.
Step 4: Resolution
Once the issue has been assessed, we will communicate the available resolution.
Depending on the circumstances, this may include:
A replacement product.
A full or partial refund, where appropriate.
Another reasonable solution agreed upon with the customer.
Please do not send products back to us or to our production partners without receiving return instructions from our support team.
4. REPORTING PERIOD
We request that customers report damaged, defective, incorrect, or missing items within 7 calendar days of delivery.
This helps us investigate issues promptly with our production and fulfilment partners.
When contacting us, please provide the relevant order details and supporting evidence.
Requests submitted after this period may still be reviewed, particularly where required by applicable consumer protection laws. The seven-day reporting period does not override any mandatory statutory rights.
5. REFUND POLICY
If your refund request is approved, the refund will generally be processed through the original payment method used during checkout.
Please note:
Refunds are subject to approval following an assessment of the issue.
Processing times may vary depending on the payment provider or financial institution.
Original shipping charges may be refundable where required by law or where appropriate to the circumstances.
We will communicate the refund decision and any applicable conditions.
Once a refund has been initiated, the time required for the funds to appear in your account depends on your payment provider or bank.
We cannot control processing delays caused by third-party financial institutions.
6. REPLACEMENT POLICY
Where an order contains a verified manufacturing defect, printing error, or fulfilment mistake, we may offer a replacement at no additional product cost.
Replacement requests may require:
Confirmation of the original order.
Photographic evidence of the issue.
Verification of the affected product.
Confirmation of the correct replacement details.
Replacement products will be processed through our production and fulfilment partners.
Delivery timelines for replacements may vary depending on production and shipping schedules.
Where a replacement is not reasonably available, an appropriate alternative remedy may be offered.
7. ORDER CANCELLATIONS
We understand that customers may occasionally need to cancel an order.
Because our products are manufactured on demand, cancellation requests must be submitted as soon as possible after an order is placed.
Before Production Begins
If your order has not entered production, we will make reasonable efforts to accommodate your cancellation request.
Where cancellation is approved, an applicable refund will be processed through the original payment method.
After Production Begins
Once production or fulfilment has started, cancellation may no longer be possible because the product may already have been manufactured specifically for your order.
However, this does not affect any cancellation or refund rights that cannot legally be excluded under applicable law.
To request cancellation, contact us at using the contact form and include your order number.
8. EXCHANGES AND SIZE ISSUES
We encourage customers to review the available size charts and product measurements before placing an order.
Because our products are made on demand, we generally cannot offer exchanges simply because a customer ordered the wrong size or prefers a different fit.
If you receive a size different from the one selected during checkout due to our fulfilment error, please contact us for assistance.
Where a product is materially different from its advertised sizing or description, we will review the matter and provide an appropriate resolution.
9. RETURN SHIPPING COSTS
For approved returns involving defective, damaged, or incorrectly supplied products, we will communicate the appropriate return arrangements.
Where a return is required because of our error or a verified product defect, we will handle reasonable return shipping arrangements in accordance with applicable law.
Customers may be responsible for return shipping costs in other circumstances where a return is permitted and applicable law allows those costs to be charged to the customer.
Please do not arrange a return shipment before receiving instructions from our customer support team.
10. NON-RETURNABLE ITEMS
Due to the nature of our print-on-demand business, the following are generally not eligible for voluntary returns or exchanges:
Products correctly manufactured according to the customer’s selected specifications.
Items ordered in the wrong size or colour by the customer.
Products purchased during promotional sales where the sale terms clearly state applicable restrictions.
Products that have been used, altered, or damaged by the customer after delivery.
These exclusions do not apply where a product is defective, incorrectly supplied, misrepresented, or otherwise eligible for a remedy under applicable law.
11. SHIPPING DELAYS AND DELIVERY ISSUES
Although we work with fulfilment and shipping partners to deliver orders within estimated timelines, delays may occasionally occur.
These may result from:
Production backlogs.
Courier delays.
Customs inspections.
International shipping disruptions.
Public holidays.
Incorrect delivery information.
Circumstances outside our reasonable control.
A shipping delay does not automatically qualify an order for a refund.
However, if an order is significantly delayed, confirmed lost, or otherwise qualifies for a refund or other remedy under applicable law, we will work with the customer to resolve the issue appropriately.
12. FRAUDULENT OR ABUSIVE CLAIMS
We reserve the right to investigate refund, replacement, and return requests where there is reasonable evidence of fraud, misuse, or abuse of our policies.
This may include repeated unsupported claims, falsified evidence, or deliberate damage to products after delivery.
We may request additional information to verify a claim before making a decision.
Nothing in this section limits any legitimate consumer rights.
13. CUSTOMER RESPONSIBILITIES
To help us process orders and resolve issues efficiently, customers are responsible for:
Providing accurate billing and shipping information.
Reviewing product descriptions and size guides before ordering.
Checking order confirmation details.
Contacting us promptly when an issue arises.
Providing accurate information when submitting a refund or replacement request.
Following the return instructions provided by our support team.
14. POLICY UPDATES
Sandpaper Streetwear reserves the right to update or modify this Returns & Refund Policy when necessary.
Changes may reflect updates to our products, production processes, fulfilment arrangements, customer service procedures, or applicable legal requirements.
Any changes will be published on this page with the revised date displayed at the top.
We encourage customers to review this policy periodically.
15. CONTACT US
If you have questions about returns, refunds, replacements, cancellations, or an issue with your order, please contact our customer support team.
Brand: Sandpaper Streetwear
When contacting us about an existing order, please include your order number to help us identify your purchase and assist you more efficiently.
We appreciate your support and thank you for choosing Sandpaper Streetwear.
SANDPAPER STREETWEAR
Identity. Persistence. Individuality.
Wear your struggle. Built through the grind.